Contact

• How can I contact you?

Need help with your order or have a question? Our team operates from 9 AM -5 PM Monday to Friday, and will get back to you as quickly as possible. Click here for our contact page. 




• What is the deal with Short Dated Stock?

From time to time, Revl might provide you with exclusive offers on products which are close to their best before date (but have no less than 3 weeks left). The best before date means the manufacturer believes that the product will taste its best before the stated date but it is still safe to consume after this date. Products that are past their best before date won’t be listed on our site but we will let you know if we are selling products with less than 3 months left on the best before date.

Delivery

• What are your delivery options?

Our standard delivery charge is £5.99, which will give you next day delivery if you place your order before 12pm, and your address is in what Parcelforce call Zone 1 - England, Wales and parts of Scotland. 




• If orders are received Monday-Friday before 12:00 noon, your package will be dispatched on the same day, for next day delivery.
• Orders received after 12:00 noon on Friday, weekends or bank holidays will be processed and shipped on the next working day.


For Zone 2 & 3 deliveries see “Delivery to Northern Ireland, Highlands and islands and other hard to reach areas" below for timescales.




Please see the Parcelforce live updates for both for general live service updates and updates specifically relating to coronavirus

• Can I get my order delivered on a Saturday?

Absolutely we do! Just select Saturday delivery at checkout. Please note there is a £2.50 supplement for this service




• Do you deliver to Northern Ireland, Highlands & Islands and other hard to reach areas?

These areas are defined as Zone 2 and 3 by Parcelforce. Deliveries to these areas will go on a Express 48 service.
Depending on where you live, the delivery time will differ, please check the delivery time to your postcode here.

• Packaging

Your order will be packed in Revl boxes, which are designed to keep you items safe and secure in transit. Your billing info will not be included in the box, so you can wrap the outer box and give as a gift, if you choose to do so.

• What communication will I receive about my package?

You will receive 2 emails from Revl

• 1st will confirm the order has been placed
• 2nd will confirm the order has been dispatched.

You will also receive 2 emails from Parcelforce:

• 1st will be when the order is collected from Revl
• 2nd the second will be on the day of delivery.
• Can I track my order?

Yes! On the dispatch email you receive from Revl, this will confirm that your package is on its way and will include a tracking nimber. You can use this number on the Parcelforce tracking site to locate your order here.

• Can you leave the package in a safe place when I'm not in?

We operate a signed for delivery service, so we can't leave in a safe place.


You will have delivery options to choose from with Parcelforce, these will be:

• Re-direct to a neighbouring address
• Re-direct to a post office of choice locally
• Select an alternative delivery day

Parcelforce will make two re-attempts for delivery, after that it will be returned back to Revl.

• What is your retuns policy?

Change your mind? No problem. We need to understand what you want to return and the reason why, so we will need you to contact us first. Please do this either via the contact page here and our team will be happy to help.

Please note the following:

• If goods are to be returned to REVL because you have changed your mind about your order, they must be returned within 14 days of receipt of your order.
• We require the goods back in the same packaging that we shipped it to you in. If you do not have the packaging you must let us know so we can ensure it is shipped back safely.
• Where this is no fault issue and you simply want to return the items a surcharge may be applied.
• Can I cancel my order?

Yes, you have up to 14 days to cancel your order. Just simply fill out our cancellation form which you can download here.  

Please bear in mind that we ship packages the same or next day, so it is likely that you order has already left our warehouse. If it has, then you will need to let the package be delivered to your home where you can follow the returns process detailed above.

Your Data

• What data do you hold on me?

You have the right to request details of the personal data that we hold on you and how we process this data. You have the right to demand the correction of any data if required. Please contact us for any such requests. 

• Can I be forgotten?

You have the right to have certain items of data removed, corrected or your data record removed fully.

Please bear in mind that if any data is removed it may affect the ability for us to transact with you. Please contact us for any such requests. 

Please see our general Privacy Policy for further information regarding how we handle your personal information and your rights.

• How do I make a data request?

Please contact us via the contact page at the bottom of the website and we will respond as quickly as we can. Please allow up to 30 days for completion of the request.

Please see our general Privacy Policy for further information regarding how we handle your personal information and your rights.

E-Gift Cards

• In relation to orders for E-Gift Cards, we use personal information as follows:

Information relating to you (as the sender of the E-Gift-Card)

• Contact information (e.g., name, home or physical address, email address, telephone number, and mobile phone number);
• Billing information
• Order details (e.g. time and date of dispatch, e-gift card value, any personal information included or message included in the order)

Information relating to the recipient of the E-Gift Card

• The following information is provided to us by the sender of the E-Card whose name appears in the message accompanying the E-Card:
• Contact information (e.g. name and email address)
• Order details (e.g. time and date of dispatch, e-gift card value, any personal information included or message included in the order, including the day/month of birthday or other life event)
• We also generate and process an e-gift card code unique to the recipient, and its redemption status.

Primary Purpose for Collection & Use / Retention period

• We use this information to perform our contract to fulfil your order and process your transactions/payments.
• We retain any messages you supply to us for 13 months from the date the recipient receives the E-Gift Card. 
• Please see our general Privacy Policy for retention details relating to the contact and order information we process.




Please see our general Privacy Policy for further information regarding how we handle your personal information and your rights.